Refund policy

Return & Refund Policy

Last updated: 15 May 2026

This policy explains how Shift With Grace® handles refunds, rescheduling, and cancellations for sessions and digital products. It works alongside our Terms of Service and is consistent with your rights under the Australian Consumer Law.

By booking a session or purchasing a digital product, you agree to the terms set out below.

1. Digital products

Digital products — including audits, guides, downloads, journals, and toolkits — are non-refundable once access has been delivered or the file has been downloaded. This is standard practice for downloadable goods, where access cannot be returned in the way a physical item can.

Please read the product description carefully before purchasing. If you have a question, contact us at hello@shiftwithgrace.com.au.

This does not affect your rights under the Australian Consumer Law (see Section 5).

2. Strategy sessions

This section applies to The One-Hour Shift and any other paid 1:1 session offered through the Site.

Rescheduling. You may reschedule your session at no charge with at least 24 hours' notice before the booked start time. To reschedule, use the link in your booking confirmation or contact us at hello@shiftwithgrace.com.au.

Late cancellation and no-show. Sessions cancelled or rescheduled within 24 hours of the booked start time forfeit the session fee. No-shows forfeit the session fee. This reflects the time held for you, which cannot be rebooked on short notice.

Completed sessions. Once a session has been delivered, refunds are not available. The work has been performed in full.

If we need to reschedule. If we cancel or reschedule your session due to illness, emergency, technical failure, or other circumstances beyond our reasonable control, you will be offered a new time at no additional cost, or a full refund at your election.

3. Faulty or inaccessible digital products

If a digital file is corrupted, fails to download, or is otherwise inaccessible, email hello@shiftwithgrace.com.au and we will provide a corrected file or alternative access at no charge.

If the issue cannot be resolved, you may be entitled to a refund or replacement under the Australian Consumer Law.

4. Change of mind

We are not required to provide a refund for change of mind once:

A digital product has been delivered, downloaded, or accessed, or
A session has been delivered

If a purchase was made in error — for example, you accidentally paid twice for the same product — contact us within 48 hours and we will resolve it.

5. Your rights under Australian Consumer Law

This policy does not exclude, restrict, or modify any consumer guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.

You are entitled to a refund, replacement, or repair for a major failure to meet a consumer guarantee. For a minor failure, we may choose to repair, replace, or resupply the service.

A major failure includes a product or service that: