Terms of service

Terms of Service

Last updated: 15 May 2026

These Terms govern your access to and use of the Shift With Grace® website (shiftwithgrace.com.au), the services we provide, and the products we sell. By using the website, booking a session, or purchasing a product, you agree to these Terms. If you do not agree, do not use the services.

In these Terms, "Shift With Grace", "we", "us", and "our" refer to the business operated by Grace, founder of Shift With Grace, based in Brisbane, Australia. "You" refers to the person accessing the site, booking a session, or purchasing a product.

1. Eligibility

You must be at least 18 years old to book a session, purchase a product, or otherwise use the services. By proceeding, you confirm you meet this requirement.

2. What we offer

Shift With Grace provides:

  • The One-Hour Shift — a paid 1:1 burnout strategy session delivered via Zoom, structured using the S.H.I.F.T. Method™
  • Digital products — downloadable resources, audits, and guides
  • Free resources — opt-in lead magnets and educational content

Services are delivered as described at the point of booking or purchase.

Important. While Grace's professional background includes intensive care nursing, Shift With Grace is a burnout strategy service, not a clinical or nursing service. The work is educational and non-clinical and is not therapy, counselling, medical care, mental health treatment, or psychological advice. It does not replace care from your GP, psychologist, psychiatrist, or other qualified health professional. If you are experiencing crisis, distress, or require medical or psychological support, contact your GP, a qualified mental health professional, Lifeline (13 11 14 in Australia), or emergency services (000).

3. Bookings and payment

Sessions are booked through the website using Cowlendar. Payments are processed through Shopify Payments and Stripe. We do not see or store full payment card details.

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

By booking or purchasing, you agree to:

  • Provide accurate contact and payment information
  • Pay the amount displayed at checkout
  • Comply with the rescheduling and refund policy below

4. Rescheduling, cancellations, and refunds

The One-Hour Shift. You may reschedule your session free of charge up to 24 hours before the scheduled start time. Sessions cancelled or rescheduled within 24 hours of the start time are forfeited. No-shows are forfeited.

Digital products. Due to the nature of digital downloads, refunds are not available once the product has been delivered or accessed.

Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. If a service or product fails to meet a consumer guarantee, you may be entitled to a refund, replacement, or other remedy as required by law. To raise a concern, email hello@shiftwithgrace.com.au.

Our right to reschedule. We may need to reschedule a session due to illness, emergency, technical failure, or other circumstances beyond our reasonable control. In those cases, you will be offered a new time at no additional cost.

5. Your acknowledgement

By booking a session or purchasing a product, you acknowledge that:

  1. Burnout strategy work can surface difficult emotions, realisations, memories, or insights. Emotional response is a foreseeable and often necessary part of the process.

  2. You are responsible for maintaining your own physical, medical, and mental health care alongside our work. You will continue to consult your GP, psychologist, psychiatrist, or other qualified health professional as appropriate for your circumstances.

  3. You will seek immediate professional support — including your GP, a qualified mental health professional, Lifeline (13 11 14), or emergency services (000) — if at any time during or after a session you experience significant distress, crisis, or risk of harm to yourself or another person.

  4. Shift With Grace will exercise reasonable care and skill in delivering services, drawing on professional experience, current best practice, and ethical standards relevant to this work.

  5. Outcomes from the work depend on your individual circumstances, your application of the work, and factors outside our control. Specific results are not guaranteed.

  6. To the extent permitted by law, and except where caused by our negligence or a breach of consumer guarantees under the Australian Consumer Law, Shift With Grace is not liable for emotional reactions, distress, or psychological outcomes experienced during or after a session.

6. Confidentiality

What you share during a session is confidential. We will not disclose it without your consent, except where disclosure is required by law or where there is a risk of serious harm to you or another person.

Sessions are not recorded by us. You may not record a session — audio, video, screen capture, or otherwise — without our prior written consent.

7. Intellectual property

All content on the website and within paid and free products is owned by Shift With Grace® or its licensors. This includes:

  • Shift With Grace® (registered trade mark — the business name and brand)
  • The Soft Life Shift® (registered trade mark — the overarching philosophy and IP)
  • S.H.I.F.T. Method™ (trade mark — the proprietary methodology used in session delivery)
  • All written content, frameworks, methodologies, branding, graphics, designs, audio, video, and downloadable materials
  • All Blueprints, audits, worksheets, and resources delivered during or after a session

Materials provided to you are for your personal use only. You may not copy, reproduce, redistribute, modify, sell, teach, or share them in any format — including derivative works generated by AI — without prior written permission. Use of our methodologies, names, or content to deliver competing services is prohibited.

You retain ownership of anything you share with us during a session.

8. Your conduct

You agree to use the services only for lawful purposes. You will not:

  • Use the services to harass, defame, threaten, or harm any person
  • Engage in unauthorised commercial use of our content, frameworks, or methodology
  • Attempt to interfere with, disrupt, or compromise the security of the website
  • Attempt to reverse-engineer, scrape, or extract data from the website or its systems
  • Misrepresent your identity or impersonate another person at booking or in session

We reserve the right to refuse service, cancel a booking, or terminate access where these terms are breached.

9. Privacy

Your use of the services is also governed by our Privacy Policy, which sets out what information we collect, how we use it, who we share it with, and your rights.

10. Third-party platforms

The website integrates with and links to third-party platforms, including:

  • Shopify — store and checkout
  • Cowlendar — booking and scheduling
  • Shopify Email — newsletter and email automation
  • Stripe and Shopify Payments — payment processing
  • Meta (Facebook and Instagram) — advertising and conversion tracking
  • Google (Analytics and Ads) — advertising and analytics
  • Zoom — session delivery

These platforms are operated by third parties under their own terms and privacy policies. We are not responsible for their availability, content, or practices.

11. Disclaimers

Services are provided for educational and personal development purposes. We do not guarantee specific outcomes from a session or from any digital product. Results depend on individual circumstances, application of the work, and factors outside our control.

To the maximum extent permitted by law, and subject to the consumer guarantees in the Australian Consumer Law, we exclude all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, Shift With Grace is not liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of the services, including lost income, lost profit, lost data, or loss of opportunity.

Where liability cannot lawfully be excluded, our total liability for any claim is limited to the amount you paid for the relevant service or product in the 12 months preceding the claim.

Nothing in this section limits any right or remedy you have under the Australian Consumer Law that cannot lawfully be limited.

13. Indemnity

You agree to indemnify Shift With Grace, its operator, and its service providers against any claim, loss, damage, or expense arising from your breach of these Terms, your misuse of the services, or your unauthorised use of our content, frameworks, or methodology.

14. Force majeure

We are not liable for any delay or failure to perform our obligations under these Terms where caused by events outside our reasonable control, including natural disasters, illness, technical failure, third-party platform outages, government action, or civil unrest. Where reasonable, services will be rescheduled at no additional cost.

15. Governing law and jurisdiction

These Terms are governed by the laws of Queensland, Australia. Any dispute relating to these Terms or the services is subject to the exclusive jurisdiction of the courts of Queensland.

16. Changes to these Terms

We may update these Terms when our services, tools, or legal obligations change. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be flagged to active customers and email subscribers where appropriate.

17. Contact

Shift With Grace hello@shiftwithgrace.com.au PO Box 234, Fortitude Valley QLD 4006, Australia

For complaints, email us first. If we cannot resolve the issue, you may contact the Office of Fair Trading Queensland or the Australian Competition and Consumer Commission.